At The Print Expert, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, contact us, or engage us for print and signage services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services.
1. Who We Are
The Print Expert is a printing and signage company registered and operating in Tanzania, with its principal place of business at Mbezi Africana, Dar es Salaam, Tanzania.
For the purposes of applicable data protection laws, The Print Expert is the data controller of personal information collected through this website and in the course of providing our services.
The Print Expert
Mbezi Africana, Dar es Salaam, Tanzania
Email: printexperttz@gmail.com / info.pe@gisellebrands.co.tz
Phone: +255 687 288 055
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
- Contact and enquiry data: When you submit a quote request or contact form, we collect your name, company name, email address, phone number, and the details of your project enquiry.
- Order and project data: When you place an order or engage our services, we collect billing and delivery addresses, project specifications, artwork files, and payment-related information necessary to fulfil your order.
- Correspondence: Records of communications between you and our team, including emails, WhatsApp messages, and phone conversations.
2.2 Information Collected Automatically
- Usage data: When you visit our website, we may collect your IP address, browser type and version, pages visited, time and date of visits, and referring URLs.
- Device data: Information about the device you use to access our website, including device type and operating system.
- Cookies: Small text files placed on your device. See Section 8 for full details.
2.3 Information from Third Parties
We may receive information about you from third parties such as referral partners, business directories, or social media platforms where you interact with our pages.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotations for our services.
- To process, manage and fulfil your print and signage orders.
- To communicate with you about the status of your projects and orders.
- To send invoices and process payments.
- To improve our website, services and customer experience.
- To send you relevant information about our services, promotions, or updates — where you have consented or where we have a legitimate interest to do so.
- To comply with our legal obligations, including tax and accounting requirements.
- To detect and prevent fraudulent activity or misuse of our services.
- To enforce our Terms of Service and other legal agreements.
4. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract performance: Processing necessary to enter into or perform a contract with you, including fulfilling orders and delivering services.
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, communicating with existing clients, and operating our business — provided these interests are not overridden by your rights.
- Consent: Where you have given us specific consent to process your data, such as subscribing to marketing communications. You may withdraw consent at any time.
- Legal obligation: Processing necessary to comply with applicable laws and regulations.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
- Client records and order data: Retained for a minimum of seven (7) years following the completion of a project, to meet tax and contractual record-keeping obligations.
- Enquiry and quote data: Retained for up to two (2) years if no order results from the enquiry.
- Marketing contact data: Retained until you unsubscribe or request removal.
- Website usage data: Retained for up to twelve (12) months.
When personal data is no longer required, we securely delete or anonymise it.
7. Your Rights
Depending on applicable law, you may have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may request that we correct any inaccurate or incomplete personal information.
- Right to erasure: You may request that we delete your personal information, subject to certain exceptions (such as where we are required to retain it by law).
- Right to restrict processing: You may request that we limit how we use your personal information in certain circumstances.
- Right to data portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used format.
- Right to object: You may object to our processing of your personal information where we rely on legitimate interests, and to direct marketing at any time.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact us using the details in Section 13. We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling your request.
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include secure server environments, access controls, and staff training on data handling.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for keeping any account credentials or communications with us confidential.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any relevant authorities as required by applicable law.
10. Third-Party Links
Our website may contain links to third-party websites, social media platforms, and external services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites, and we encourage you to review their privacy policies before providing any personal information to them.
11. Children's Privacy
Our services are directed at businesses and adults. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Mbezi Africana, Dar es Salaam, Tanzania
Email: printexperttz@gmail.com
Email: info.pe@gisellebrands.co.tz
Phone: +255 687 288 055
Instagram: @printexperttz
We are committed to resolving any complaints about our collection or use of your personal information promptly and fairly.